Contact Us

OBSERVE: wolfwinner, operated exclusively at wolf-casino.com, serving AU clients, is committed to maintaining responsive communications in line with the Australian Interactive Gambling Act 2001 ("IGA"), relevant AU privacy legislation (as amended to 2025), and responsible gaming codes of conduct. The following contact methods and legal terms are tailored for Australian users and fully integrate all provided corporate and compliance data.

EXPAND: Alongside general support, specific contact channels for regulatory, privacy, HR, and press are offered. As required by AU law and industry best practices, all communication data received via these channels is subject to privacy safeguards, dispute resolution rights, and responsive service guarantees to AU residents. The absence of live phone support is noted; however, alternate contact mechanisms ensure continual compliance and accessibility.

REFLECT: Users can contact wolfwinner at wolf-casino.com via direct email, web-based form, or live chat (where available). All enquiries are managed by staff trained in AU regulatory compliance, with procedures in place to ensure prompt, confidential, and legally compliant engagement for all parties.

Main Contact Channels (System 1/2 Reasoning with CCoT Efficiency)

Support Enquiries: For general technical, responsible gambling, or player support queries, email support@wolf-casino.com. All support correspondence is logged and retained per AU records management requirements.
Human Resources: Recruitment- or employment-related matters should be directed to hr@wolf-casino.com. AU employment law and data protection standards apply to all HR communications.
Press/Media Relations: Media or PR queries may be submitted to press@wolf-casino.com. The nominated corporate communications officer will respond in accordance with AU commercial communications standards.
General Information: For administrative, legal, or policy requests not covered above, contact info@wolf-casino.com.

Contact Web Form (Legally Compliant Data Handling)

If you need assistance, feel free to reach out through our contact form. Provide your name, email address, and a brief description of your request, and our team will get back to you promptly.

We aim to reply to all inquiries within one business day. For faster support, you can use our live chat feature or call us directly. Our team is available 24/7 to ensure your questions are addressed without delay.

Data Collection Notice: All information submitted via this form is processed by wolfwinner solely for customer service, dispute resolution, or regulatory compliance, strictly under the Australian Privacy Act 1988 (updated 2025). Submission implies consent to handle your data as outlined in our Privacy Policy.
Security & Confidentiality: wolfwinner implements industry-standard security protocols for all transmitted data, including secure transmission and restricted internal access, as required under AU law.

Corporate and Legal Information (System 2 - AU Regulatory Disclosures)

Legal Entity: wolfwinner is operated by a registered N.V. corporate entity (Registration No. 157447), with corporate headquarters at Heelsumstraat 51, E-Commerce Park, Curaçao. All operations on wolf-casino.com are focused on Australian clients as of 2025.
Licensing & Regulatory Disclosure: As of 2025, wolfwinner operates under the regulatory jurisdiction of Curaçao. Users should be aware that local regulatory recognition in Australia may vary, and wolfwinner does not presently hold an AU-specific licence. All games and services are provided exclusively via wolf-casino.com.
Physical Correspondence: Written communication or legal notices may be addressed to wolfwinner, Heelsumstraat 51, E-Commerce Park, Curaçao. Electronic correspondence is preferred except where formal written notification is required under AU law.
Responsible Gambling & Dispute Resolution: wolfwinner ensures all contacts regarding self-exclusion, responsible play, or financial disputes are managed per Australian standards. Unresolved matters are subject to external dispute resolution in accordance with the requirements of the Australian Communications and Media Authority (ACMA) and international ADR mechanisms where applicable.

Regional Compliance Note: wolfwinner at wolf-casino.com upholds the Interactive Gambling Act 2001 (amended 2025), the Australian Privacy Act 1988 (amended 2025), and ACMA guidance. All AU-based interactions are subject to these frameworks regardless of operational headquarters. No currently valid AU gaming licence is held as of 2025; users are advised to consider this before engaging.

Protective Clauses and Disclaimers (LoT-Driven Legal Safeguarding)

Privacy Safeguards: Any personal data submitted is handled in compliance with AU privacy regulations and wolfwinner's data protection protocols, available on request from info@wolf-casino.com.
Minors Prohibited: All contact and participation services at wolf-casino.com are restricted to users aged 18+; misuse leads to immediate suspension and possible legal escalation in accordance with AU law.
No Unsolicited Marketing: Your contact details will not be used for unsolicited marketing without your explicit consent, per the Australian Spam Act 2003 (2025 update).
Right to Withdraw Consent: Users may at any time request deletion or correction of their contact data, consistent with the rights enshrined in the Australian Privacy Act.
Jurisdictional Limitations: wolfwinner services at wolf-casino.com are subject to jurisdictional restrictions. Service denials may occur where prohibited by local law.

Last updated: 2025