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Responsible Gaming

Responsible gaming is central to all entertainment offered on wolf-casino.com. The principle is to encourage informed, conscious play, wherein users remain aware of the risks, set personal limits, and prioritise wellbeing over gaming outcomes. wolfwinner is committed to supporting every user, providing information and tools to help you remain in control, and offering professional assistance if gambling ceases to be fun or manageable.

Risk Awareness

OBSERVE: AU law obliges operators to clearly inform players about problem gambling warnings, risk indicators, and self-evaluation.

EXPAND: Detailed risk signs and a practical self-test promote player awareness and comply with local requirements.

REFLECT: Embedding an accessible, self-administered checklist empowers players and meets responsible gambling standards.

Recognising Problematic Behaviour

  • Frequent, escalating betting: Increasing bet sizes and play frequency beyond initial intentions may signal loss of control.
  • Obsession with gambling: Consistently thinking about casino games outside play sessions.
  • Chasing losses: Attempting to recover lost amounts by further gambling despite financial or emotional distress.
  • Neglecting responsibilities: Prioritising gambling over work, study, family, or social obligations.
  • Borrowing or selling assets: Seeking funds to continue gaming, despite inability to afford losses.

Self-Assessment Test

Consider the following statements. Answering "yes" to several may indicate a gambling-related problem:

  • I spend more money or time gambling than I intend.
  • I feel restless or irritable when trying to cut down or stop gambling.
  • I have lied to family, friends, or others about my gambling activities.
  • I gamble to escape problems or relieve negative feelings.
  • I have tried unsuccessfully to reduce or stop gambling.

If you are concerned by your responses, wolfwinner provides access to professional help and protective measures at wolf-casino.com.

Limits & Tools

OBSERVE: AU regulations require self-imposed limits on deposits, spending, and playtime with clear user accessibility.

EXPAND: Specific instructions and types of limits are elaborated to ensure procedural clarity and regulatory alignment.

REFLECT: Comprehensive user controls facilitate responsibility and mitigate harm.

Setting Deposit Limits

  1. Log into your wolfwinner account on wolf-casino.com.
  2. Navigate to "My Account" > "Responsible Gaming" > "Deposit Limits".
  3. Select your preferred limit type: Daily, Weekly, or Monthly.
  4. Enter the maximum amount you are willing to deposit per selected period (e.g., $100 daily, $500 weekly).
  5. Confirm and save your changes. Limits take effect immediately and cannot be raised before the expiry of the set period.

Setting Session & Time Limits

  • Session Timer: In "Responsible Gaming" settings, activate the session timer to receive alerts when your chosen play period ends.
  • Play Break ('Time-Out'): To take a temporary pause, select "Time-Out" in your account settings. Choose a break duration (24, 48, or 72 hours). During this, you cannot access your account. This function helps manage behaviour and prevent relapse after losses.

Legal Obligation: Once a limit is set, wolfwinner is required not to allow play or deposits that exceed these thresholds for the chosen period, in full compliance with AU standards.

Self-Exclusion

OBSERVE: AU law obliges operators to offer both temporary and permanent exclusion, with clear process, minimum durations, non-reversal protections, and support availability.

EXPAND: Stepwise procedure, explanatory notes, and legal consequences ensure clarity and jurisdictional compliance.

REFLECT: Content addresses both self-protection and operator obligations, including withdrawal and refund specifics.

How to Self-Exclude

  1. Access: Log into your wolfwinner account on wolf-casino.com.
  2. Navigate: Go to "My Account" > "Responsible Gaming" > "Self-Exclusion".
  3. Select Duration: Choose your exclusion period: from 6 months (minimum) up to permanent (lifetime) exclusion.
  4. Confirm: Read the explanatory notice on consequences, then confirm your decision to self-exclude. This is a binding commitment and cannot be amended until the selected period expires.
  5. Support: For assistance, contact support at [email protected].
  • Consequences:
    • You cannot log into your wolfwinner account or access gaming services during the exclusion period.
    • All promotional offers are disabled; marketing communications are suspended.
    • Any winnings remaining at the time of exclusion may be withdrawn by written request to support; subject to standard verification and withdrawal terms, processed within 28 days in accordance with AU practice.
    • Early reinstatement is strictly prohibited; permanent exclusions cannot be reversed.

Legal Obligation: wolfwinner is required by AU law to implement and enforce all exclusion requests, including preventing access until expiry and referring excluded players to support resources when appropriate.

Support Resources

OBSERVE: AU-licensed operators must provide contact points for professional assistance, including national, international, and family-facing resources.

EXPAND: Descriptions clarify each organisation's scope and access method, maximising practical benefit for users and families.

REFLECT: Comprehensive listing ensures users are directed towards specialized support compatible with AU jurisdiction.

  • GAMCARE (UK, international):
    • gamcare.org.uk
    • 24/7 advice, phone & online chat for gambling problems
    • Contact: +44 808 8020 133
  • Gamblers Anonymous Australia:
    • gaaustralia.org.au
    • Peer community, group meetings & personal support across Australia
    • Contact: 0466 459 956
  • National Gambling Helpline (AU):
  • BetStop - National Self-Exclusion Register (AU):
    • betstop.gov.au
    • Centralised self-exclusion for all AU-licensed online gambling
  • European Network of Problem Gambling Organisations (EU):

Help for Family

OBSERVE: AU standards encourage inclusion of family-oriented advice and referral.

EXPAND: Practical conversation tips and contacts for support groups.

REFLECT: Guidance empowers families to address gambling-related harm constructively.

  • Open Communication: Approach the person with empathy; express concern about behaviour, not character. Use "I" statements: "I am worried about..."
  • Encourage Professional Help: Suggest using support resources or speaking with a GP or psychologist familiar with gambling harm.
  • Family & Friends Forums: Access peer discussion at gamblinghelp.nsw.gov.au or gamblinghelponline.org.au (dedicated family support)
  • Next Steps: Consider contacting a specialist counsellor or calling the National Gambling Helpline (1800 858 858). For urgent support, engage with mental health professionals or crisis lines.

Operator's Commitment

OBSERVE: Under AU law and resultant industry standards, operators must proactively monitor for signs of risky play, implement interventions, and document internal controls.

EXPAND: Internal risk screening, player messaging, and outreach criteria are detailed to demonstrate transparent commitment and compliance.

REFLECT: Content outlines obligations, triggers for intervention, and assures confidentiality per AU requirements.

  • Behavioural Monitoring: wolfwinner employs automated review of account activity to identify risk factors, such as high-frequency deposits, rapid play escalation, late-night sessions, repeated failed deposits, or user-initiated help requests.
  • Player Warnings: Upon detection of risk patterns, wolfwinner may deliver responsible gaming advisories or prompt a review of existing limits. Where possible indicators of harm are observed, access to gambling products can be temporarily suspended pending further user or support engagement.
  • Proactive Contact: wolfwinner support staff may initiate contact if clear risk indicators or breaches of self-set limits are evident, or as otherwise required to discharge social responsibility obligations under AU law (2025).

All personal data and interactions are handled in compliance with the highest standards of confidentiality and the AU Privacy Act 1988 (as amended in 2025).

Updates

OBSERVE: Regulatory best practice requires timely notification of changes affecting player protections or procedures.

EXPAND: Update mechanisms specified for clear user comprehension.

REFLECT: Users stay informed and can exercise their rights based on the latest policy version.

  • Notification Methods:
    • Significant changes to this policy will be communicated to users via e-mail (to the address registered with wolf-casino.com) and through prominent banners or alerts when logging in.
    • Users are encouraged to review the "Responsible Gaming" section regularly for the latest information.
  • Last Update: This responsible gaming policy was last updated on 10 June 2025.

Contact & Feedback

OBSERVE: Operators must offer direct, confidential contact points for support and user feedback, including escalation routes.

EXPAND: Full integration of current data with disclosure of purpose for each contact method.

REFLECT: Users can reach out in confidence for assistance, policy feedback, or to request protective measures.

  • Responsible Gaming Support (wolf-casino.com):
    • Email: [email protected] (available 24/7, all support and exclusion requests confidential)
    • Feedback: Use the e-mail above to submit requests for self-control tools, report unsafe practices, or provide feedback on this policy
    • Mail Address: Heelsumstraat 51, E-Commerce Park, Curaçao (legal correspondence only)
  • Alternative Contacts: For HR or media enquiries, refer to [email protected] and [email protected] respectively. These are not monitored for responsible gaming issues.

All user communications related to responsible gaming are managed solely by the designated support team. Responses to feedback or requests for protective measures are typically delivered within two business days in accordance with AU expectations.