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Privacy Policy

The privacy policy on this page explains how wolfwinner, operated at wolf-casino.com, collects, uses, stores, and protects your personal information. It applies to all players and visitors accessing our services in Australia. This policy is effective as of 10 January 2025.

Who We Are

OBSERVE: Legal operator details, addresses, and registration information must be provided in compliance with both Curaçao corporate law and AU regulations. Contact information for the person responsible for data protection must also be included as required under the Privacy Act 1988 (Cth).

  • Operator Legal Name: wolfwinner N.V.
  • Company Registration Number: 157447
  • Registered and Legal Address: Heelsumstraat 51, E-Commerce Park, Curaçao
  • Website: wolf-casino.com
  • Contact for Data Protection: [email protected] (General Enquiries); [email protected] (Customer Support)
  • Responsible Person: Lucas Edwards, Data Protection Department

EXPAND: The above contact points serve as the primary channel for all privacy-related enquiries and for exercising your rights under applicable law in Australia.

What Personal Data We Collect

OBSERVE: Under Australian law and industry standards, wolfwinner must disclose all categories of personal, technical, and behavioral data collected. This includes explicit and implicit identifiers relevant to AU privacy expectations.

  • Personal Data:
    • Full name
    • Date of birth
    • Email address
    • Phone number
    • Mailing or residential address
    • Identity documents for verification (KYC)
  • Technical Data:
    • IP address
    • Device and browser information
    • Login session logs
    • Access times, geolocation (if enabled)
  • Payment Data:
    • Bank account or card details (when conducting transactions)
    • Transaction records and payment logs
  • Behavioral Data:
    • Betting and gaming history
    • Bonus and promotion participation
    • Site interactions (e.g., clicks, navigation pathways)
  • Cookies & Similar Technologies:
    • Session cookies, persistent cookies, third-party tracking technologies
    • User engagement and usage metrics

REFLECT: Data is collected through account registration, site use, payment processing, customer support, and automated analytics mechanisms. Collection practices are aligned with AU privacy principles and responsible gambling protocols.

Legal Basis for Processing

OBSERVE: Processing of personal data at wolfwinner must comply with Australian Privacy Act 1988 (Cth), and for gambling operations, adhere to sector-specific guidelines. Users must be informed about the legal grounds for all data processing activities.

  1. User Consent: Personal data is processed based on user consent provided during registration, participation in promotional activities, and acceptance of cookies and marketing communications. Consent may be withdrawn at any time through the user's account settings or by contacting [email protected].
  2. Contractual Necessity: Processing is required to perform contractual obligations, such as opening and maintaining user accounts, processing payments, and providing gaming services as agreed in the Terms and Conditions.
  3. Legitimate Interests: Data is processed to protect wolfwinner's interests, including preventing fraudulent activities, conducting internal analytics, maintaining network and information security, and optimizing user experience (provided such interests do not override users' privacy rights).
  4. Compliance with Legal Obligations: Data is processed to meet statutory obligations, such as KYC/AML checks, responsible gambling requirements, and mandatory reporting to regulatory authorities in Australia or Curaçao.

Regional Compliance Note: In the event of conflicting legal requirements, AU law will take precedence for users located in Australia unless overriding international obligations apply.

Purpose of Processing

OBSERVE: wolfwinner uses personal and technical data only for clearly defined, lawful purposes in line with AU law and gambling industry standards.

  • Providing Services: To enable online casino and betting services, manage user accounts, and process transactions securely.
  • Improving User Experience: To analyze user behavior and preferences, supporting continual service enhancement.
  • Marketing & Promotions: With explicit consent, to send personalized offers, newsletters, and promotion-related communications.
  • Fraud Prevention & Security: To detect and prevent unlawful or suspicious activities, enforce Terms and Conditions, and protect system integrity.
  • Legal Compliance: To satisfy regulatory, anti-money laundering, and responsible gambling obligations under AU law and internationally recognized standards.

REFLECT: All processing purposes are regularly reviewed to ensure ongoing necessity, proportionality, and transparency towards users in Australia.

Disclosure & Sharing

OBSERVE: In compliance with AU privacy principles, wolfwinner must specify the categories of recipients, circumstances for disclosure, and protective clauses guarding user data.

  • Payment Partners: Personal and transactional data may be disclosed to trusted payment service providers solely for processing deposits and withdrawals, subject to confidentiality obligations.
  • External Service Providers: Technical, analytic, and customer service functions may involve the use of vetted third-party vendors, engaged under data processing agreements compliant with the Privacy Act 1988 (Cth).
  • Regulators and Legal Authorities: Data may be lawfully disclosed to authorities in Australia or Curaçao as required for regulatory audits, anti-money laundering checks, or legal proceedings.
  • Affiliates & Marketing Networks: User data may be shared with marketing or affiliate partners only with user consent and in accordance with applicable industry codes (such as the Interactive Gambling Act 2001).
  • Corporate Transactions: In the event of restructuring, merger, or acquisition, data may be transferred as permitted by law, with prior notice to affected users.

Protective Clause: wolfwinner does not sell or rent personal data to third parties for purposes unrelated to its gaming or service operations.

REFLECT: All disclosures are made on a strict 'need-to-know' basis, with robust contractual, technical, and organizational safeguards to protect your rights in Australia.

International Transfers

OBSERVE: As wolfwinner is registered in Curaçao but serves Australian users, personal data may cross international borders. Under the Australian Privacy Principles (APPs), data transfers outside Australia require suitable protection mechanisms.

  • Countries/Regions Involved: Data may be processed or stored in Curaçao, the European Union, or other countries where wolfwinner service providers are located.
  • Protection Mechanisms: Transfers are governed by:
    • Standard Contractual Clauses (SCCs) with third-party processors
    • Binding corporate rules for intra-group transfers
    • Due diligence against recipient country adequacy requirements (per OAIC guidance)
    • Encryption and secure data transmission protocols (SSL/TLS)
  • User Consent: In cases where explicit consent is required for data transfers, wolfwinner will obtain your agreement prior to any cross-border movement of personal data.

Regional Compliance Note: All international transfers fully comply with Australian Privacy Principle 8 and relevant OAIC (Office of the Australian Information Commissioner) guidance as of 2025.

Data Retention

OBSERVE: Retention schedules and deletion criteria must be transparent, respecting both the needs of wolfwinner and the legal expectations of AU law (APP 11).

  • Retention Periods:
    • Personal and transaction data is retained for up to five (5) years after the closure of an account or the last account activity, in accordance with anti-money laundering and reporting requirements.
    • Cookie and analytics data is retained for a maximum of two (2) years unless extended with renewed user consent.
  • Deletion Criteria:
    • User request for erasure, unless restricted by legal obligations
    • Expiration of mandatory retention periods
    • When data is no longer necessary for operational, legal, or regulatory purposes
  • Data Disposal: All deletions are performed securely using certified methods to prevent recovery or misuse.

REFLECT: Users may request earlier deletion of their personal data, subject to overriding legal obligations. For all requests, contact [email protected].

Your Rights

OBSERVE: The Privacy Act 1988 (Cth) and associated Australian Privacy Principles grant AU users defined rights regarding their personal information.

  1. Access: You may request confirmation of whether wolfwinner holds personal data about you and obtain a copy of that data in a commonly used electronic form.
  2. Correction: You may request the correction or updating of inaccurate or incomplete personal data.
  3. Deletion ("Right to be Forgotten"): Subject to legal exceptions, you may request erasure of your personal information where it is no longer legally required or relevant.
  4. Restriction of Processing: Under specific circumstances, such as contesting the accuracy of data, you may restrict processing while verification occurs.
  5. Objection: You may object to processing for direct marketing or other legitimate interests.
  6. Data Portability: You can request your personal data in a structured, machine-readable format and instruct us to transfer it to another controller where feasible.
  7. Withdrawal of Consent: Where processing is based on your consent, you may withdraw it at any time without affecting prior lawful processing.

Procedural Note: To exercise any of your rights, please contact [email protected]. wolfwinner may require identity verification before actioning requests, in accordance with legitimate security protocols.

Cookies & Tracking Technologies

OBSERVE: Cookies management policies must align with AU privacy requirements, giving users the ability to control tracking preferences while specifying lawful and operational use cases.

  • Types of Cookies Used:
    • Session Cookies (essential for basic website operation, expire when browser closes)
    • Persistent Cookies (retain preferences and login settings for set periods)
    • Third-Party Cookies (analytics, advertising, and affiliate performance monitoring)
  • Purposes:
    • Website functionality and enhanced user experience
    • Usage analytics and diagnostic metrics
    • Personalized marketing and targeted advertising (with consent)
  • Management:
    • Users may disable or delete cookies via browser settings at any time
    • Additional cookie preferences can be managed through internal user account panel where available
    • Opt-out options are provided for non-essential cookies and marketing trackers

REFLECT: By continuing to use wolf-casino.com, you consent to the use of cookies as described unless you disable or limit them through available controls. See our full Cookie Policy for additional details.

Data Security

OBSERVE: wolfwinner implements comprehensive technical and organizational measures consistent with AU privacy best practices and international information security standards.

  • Encryption & Secure Communication: All sensitive data transmitted to and from wolf-casino.com is protected using SSL/TLS encryption.
  • Access Controls: Strict user authentication mechanisms and role-based access limit data exposure to authorized personnel only.
  • Internal Audits & Monitoring: Regular security audits, monitoring, and penetration testing ensure vulnerabilities are identified and addressed promptly.
  • Staff Training: All employees handling personal data receive ongoing training in privacy obligations, responsible gambling, and cybersecurity practices.
  • Incident Response: A formal incident response plan ensures prompt reaction to any data breaches with notification procedures compliant with the Notifiable Data Breaches (NDB) scheme in Australia.

REFLECT: While wolfwinner employs industry-standard protections, users are also advised to maintain strong personal account security (e.g., unique passwords, safeguarding login details).

Complaints & Contacts

OBSERVE: Under the Australian regulatory framework, users must be able to lodge complaints or raise data concerns via established contact methods and must be informed about external escalation options.

  • Contact for Privacy Issues: Email [email protected] or [email protected] for privacy enquiries or rights requests.
  • Complaint Procedure:
    1. Submit your complaint by e-mail, detailing the issue and any supporting evidence.
    2. wolfwinner will acknowledge receipt and investigate the complaint internally within 30 days.
    3. If not satisfied with the response, you have the right to escalate your concern to the Office of the Australian Information Commissioner (OAIC): www.oaic.gov.au.

REFLECT: All privacy complaints and requests are handled confidentially and according to regulatory timelines. For urgent matters, please indicate the nature of the urgency in your email subject line.

Updates

OBSERVE: Transparency regarding policy amendments is required under AU privacy law. Users must receive proper notice of material changes.

  • Notification of Changes: Any significant updates to this Privacy Policy will be communicated via on-site announcements and direct notification (such as email) to registered users at least 7 days before implementation.
  • Version Control: The effective date and version number will always be displayed at the top of this page for reference.
  • Policy Review: This policy is subject to periodic review and will be updated to reflect any material changes in legal requirements, operational practices, or user rights.

Last revised: 10 January 2025

REFLECT: Continued use of wolf-casino.com following any changes will constitute acceptance of the revised policy unless you notify us of objections as provided above.